Privacy Policy

 

Last updated: September 18, 2023

At Alpine-Glo Cleaning & Maintenance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our cleaning and maintenance services. Please take a moment to carefully read and understand this policy.

1. Information We Collect

We may collect the following types of personal information from you:

1.1. Personal Information:

• Name
• Contact information, including address, phone number, and email address
• Payment information, including credit card details (we do not store credit card information)
• Identification documents (e.g., driver’s license, passport)
• Any other information you voluntarily provide when using our services

1.2. Non-Personal Information:
We may also collect non-personal information, such as your IP address, browser type, operating system, and usage patterns, to improve our services and user experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

2.1. Service Delivery:

• To provide our cleaning and maintenance services
• To schedule appointments and send reminders
• To process payments and invoices

2.2. Customer Support:

• To respond to your inquiries and requests
• To address and resolve any issues or complaints

2.3. Marketing and Communication:

• To send promotional materials and updates about our services (you can opt-out at any time)
• To notify you of important service-related information

2.4. Legal and Compliance:

• To comply with legal obligations and regulations
• To protect our rights and interests in case of disputes

3. Disclosure of Your Information

We may disclose your personal information to third parties only for specific purposes, including:

3.1. Service Providers:
We may share your information with third-party service providers who help us with tasks such as payment processing, customer support, and marketing.

3.2. Legal Requirements:
We may disclose your information to comply with applicable laws, regulations, or legal processes.

3.3. Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our company, your information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure access controls, and regular security assessments.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1. Access: You can request access to the personal information we hold about you.

5.2. Correction: You can request corrections to any inaccuracies in your personal information.

5.3. Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

5.4. Marketing Communications: You can opt-out of receiving marketing communications from us at any time.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will be effective immediately.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Alpine-Glo Cleaning & Maintenance
Phone: 0415 501 688
Email: cleaning@alpineglogroup.com.au

By using our services, you consent to the practices outlined in this Privacy Policy. Thank you for choosing Alpine-Glo Cleaning & Maintenance for your cleaning and maintenance needs.